Your order isn't what you expected? Changed your mind? You can use the 'Return an item' option in the 'Orders' tab of your customer account.

Don't have a customer account? You can still make a request for an exchange or refund via the 'Return or exchange an item' page on our website, specifying the following:

- Your order number

- The products to be returned

- Your email address

You have 14 business days (from the home delivery or pick-up time) to request an exchange or refund for your item(s). They must be returned in perfect condition. You are required to cover the shipping fee for returns.

A return voucher (containing the details of your return) will be sent to you by email following confirmation of your request. Please insert this slip inside your parcel to ensure it is processed correctly by our logistics team.

Please note: Our historic shop, located in the Musée du Louvre, does not exchange or refund items purchased in the online shop.

In the event of an error in preparing your order or damage to your item(s), we will cover the return shipping fee. Contact our customer service team via our contact form, by email at contact@boutique.louvre.fr or by phone at +33 (0)1 40 13 46 66.

Return address (excluding on-demand printing and chalcography):

GrandPalaisRmn
Garonor Est
Bat 22, Quai 136
3 rue Anatole Sigonneau
93150 Le Blanc-Mesnil
France